Guidelines for Drivers

If you'd like to become a member of the team, please return a completed application form to us.

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Working safely

Disclosure and Barring Service enhanced checks are undertaken before a volunteer can start working for Neighbourcare.

Helping vulnerable clients

  • Clients may have a range of health problems and/or disabilities which will affect them in different ways e.g. hearing, speech or sight impairment, mobility or memory problems. Always ask the client what help they need rather than assume you know.
  • If you have any concerns about a client's health or welfare, then discuss with them what action they would like you to take. You may need to contact a relative, doctor or neighbour. Let a member of the office know of your concerns and they will contact one of the trustees.


Helping a client in a wheelchair

• Use a wheelchair provided by the hospital or health centre

• Before setting out on a journey, check with the client that they are able to transfer between a wheelchair and your car independently. The office will have also done this. You must NOT lift them - you are not insured to do this

• Remember to allow extra time for getting to the appointment

• Use pedestrian crossings where possible

• To prevent accidents, make sure you are comfortable with the wheelchair. i.e. can push it, know how to use it (brakes, straps, locking mechanism) and that it is in working order ( brakes work and tyres are not flat)

Lone working:

Most Neighbourcare volunteers work on a one to one basis with clients and so it is important that you:

  • Comply with the arrangements put in place by Neighbourcare and follow their guidelines
  • Carry your mobile phone with you
  • Appreciate the responsibility for your own safety
  • Report incidents to the Office Co-ordinator

Legal requirements:

You need to comply with legal requirements including a valid driving licence and vehicle tax. Seat belts should be used and as you are aware, it is an offence to use a hand held mobile phone when driving or a hands-free phone if your concentration is impaired.

Drivers insurance:

You must have motor insurance cover, but companies should not charge you extra for doing volunteer driving. (Please contact us if they try to do so) However, you are advised to inform your insurance company of your volunteer work. Further information about individual insurer's requirements can be found on the Association of British Insurers website.

ID cards:

Volunteers are provided with an ID card and these should be worn when you pick up the client so that they can identify you as a Neighbourcare volunteer.


You should not give your home telephone number or address to clients and generally we do not use surnames. This is to reduce the risk of dependency on you as an individual rather than the group. Please respect any confidential information that you may be given.

Arranging driving jobs:

All arrangements should be made through the office and not directly with the client. This ensures that all tasks can be logged as Neighbourcare work, with a job number and are therefore covered by the group's insurance.

Practical tips

If the client lives on their own, then make sure:

On collection:

  • The property is left secure
  • They have their keys
  • They have any medication they may need
  • They have their Blue Badge if relevant

On return:

  • See them through the door and make sure they are happy to be left
  • If you have concerns, contact the Co-ordinator



  • Decide if you can do the job and ask for more information if necessary

  • Record the details of the job accurately

  • Respect confidentiality

  • Use your ID card

  • Remember to record the details of your expenses e.g. mileage

  • Advise the Office Co-ordinator if you have concerns about the client's health or safety

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  • Take on tasks that you are unhappy with

  • Feel bad about saying no

  • Undertake any work without having a job number from the office, otherwise you are not insured

  • Forget to let the Office know about any changes in your circumstances such as telephone number, availability, change of car insurance etc

  • Lift clients - you are not insured for this

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